If online scheduling isn't working as expected, there are two common situations. Work through the one that matches what you're seeing.
Scenario 1: Nobody can book anything online
Check these in order:
Is online booking enabled for the account? Go to Menu > Clinic Settings > Calendar > Online booking settings and confirm it's activated. See Set up online scheduling for the full setup.
Are there any services created and marked as bookable online? Check Menu > Clinic Settings > Services.
Is there enough SMS credit? Online booking uses SMS to verify the patient's mobile number. If credit runs out, bookings can silently fail to confirm. See Activate SMS text messages.
Note: if the online booking widget itself doesn't load or display correctly on the clinic's website, that's typically a website embed issue (the link, button, or iframe code), which falls under the website owner's responsibility rather than Clinicminds'. See Set up online scheduling for how the widget/link is generated.
If all three check out and the issue is limited to one practitioner or location, continue to Scenario 2 below.
Scenario 2: A specific practitioner or location is missing
Checklist: practitioner or availability is missing
If a practitioner does not appear in the online scheduler, check the following in this order.
1. User role and location
In the User settings:
Does the user have a practitioner role with the appropriate permissions?
Is the user linked to the correct location?
2. Services
Go to Menu → Clinic Settings → Services. For each relevant service and location:
Is the practitioner assigned to the service?
Is the correct appointment type selected for the location?
Is the service available for online booking?
This is a commonly missed step. A practitioner can be active in Clinicminds but remain invisible in the online scheduler if they are not assigned to the relevant online-bookable services.
3. Working times
In the Staff Planner:
Are working times entered for the practitioner?
Are they entered for the correct location?
4. Online availability
In the calendar:
Are the relevant working times opened for online booking?
Do they show the green availability line?
If this concerns a newly added practitioner, follow How to make a new practitioner available for online booking.