Step 1: Add the new location
First, you’ll need to add your new location to the system via the clinic settings.
How to add a location:
Navigate to Menu > Clinic Settings > Locations
Click the + button to add a new location
Enter all the required details for your second location
Save the location
📖 Detailed guide: Setup Guide: Locations
Step 2: Configure working times for staff
Set up working hours for your practitioners at the new location using the staff planner.
How to set working times:
Go to Menu > Planning > Staff Planner
Select your practitioners
Configure their working hours, breaks, and availability for the new location
Save the settings
📖 Detailed guide: Setup Guide: Managing Working Times in Staff Planner
Step 3: Enable the location in bookable services ⚠️ critical step
This is the most important step that’s often overlooked!
You must activate your new location within the bookable services and assign the relevant practitioners:
How to enable the location in services:
Navigate to Menu > Clinic Settings > Services
Select each service you want to make available at the new location
Scroll down to the “Locations” section
Check the boxes for the appointment types you want to make available at your second location
Assign practitioners to each appointment type at the new location
If using rooms/equipment, select which ones should be available for each service
Save your changes
Important: Without this step, your second location won’t appear as an option in the online scheduler, even if everything else is configured correctly.
📖 Detailed guide: Setup Guide: Online Scheduling Bookable Services
Step 4: Open online availability
Ensure that online availability is opened for practitioners at the new location:
How to open availability:
Go to your Calendar
Click the grey agenda icon above the dates
Select “Whole day available” for the practitioners at the new location
Or configure automatic availability opening in Menu > Clinic Settings > Calendar > Online Booking Settings
📖 Learn more: How to Make a New Location Available for Online Booking
Step 5: Get your unique booking link
Each location has its own unique booking URL that you can place on your website. This is only necessary if you want a separate link per location. By default, the link applies to all locations, so there’s no need to create a separate link.
How to get the booking link:
Go to Menu > Clinic Settings > Calendar > Online Booking Settings
Click “Generate booking URL/Javascript”
The system will show you the specific booking link for each location
Copy the URL for your second location
Place this link on your website so patients can book directly for that location
Troubleshooting
Troubleshooting
Can’t see your location in the online scheduler?
Verify that the location is enabled in your bookable services (Step 4)
Check that practitioners have working times set for the new location
Ensure online availability is opened for the location
📖 Need help? Can’t See Availability in the Online Scheduler
Key points to remember
Key points to remember
✅ The location must be activated in bookable services (most critical step)
✅ Practitioners need working times configured for each location
✅ Online availability must be opened for each location
✅ Services must be individually configured per location
Next Steps: Once you’ve completed these steps, test your second location’s booking link to ensure patients can successfully book appointments at the new location.