Approve bookings

The system provides different notifications to make you aware of pending online bookings (with manual or hybrid setup).
On the dashboard, you will see the number of pending bookings. When opening the menu it will also show pending bookings. 

Finally, the calendar view shows a monitor icon with a number ticker. The system will also send email notifications of pending online bookings.

Review the image below for an example of the notification on the dashboard.

To approve a booking, start by clicking the monitor icon in the calendar view.

Next, select the online booking by clicking it.

After clicking the booking, you’ll be sent to the calendar view to review the appointment in your calendar view.

Select the pending appointment and review the information in the presented pop-up. 

To proceed,  go ahead and approve the appointment. When several possible hits are available or the presented information differs from available information in the database, the system will let you choose which information you want to use. For example, the initials, email address, etc.

After selecting the correct information, approve the booking. If you choose to send email confirmations and SMS confirmations, these will be sent out immediately to inform your customer.

Did this answer your question?