If online scheduling isn't working as expected, there are two common situations. Work through the one that matches what you're seeing.
Scenario 1: Nobody can book anything online
Check these in order:
Is online booking enabled for the account? Go to Menu > Clinic Settings > Calendar > Online booking settings and confirm it's activated. See Set up online scheduling for the full setup.
Are there any services created and marked as bookable online? Check Menu > Clinic Settings > Services.
Is there enough SMS credit? Online booking uses SMS to verify the patient's mobile number. If credit runs out, bookings can silently fail to confirm. See Activate SMS text messages.
Note: if the online booking widget itself doesn't load or display correctly on the clinic's website, that's typically a website embed issue (the link, button, or iframe code), which falls under the website owner's responsibility rather than Clinicminds'. See Set up online scheduling for how the widget/link is generated.
If all three check out and the issue is limited to one practitioner or location, continue to Scenario 2 below.
Scenario 2: A specific practitioner or location is missing
Checklist: practitioner or availability is missing
If a practitioner does not appear in the online scheduler, check the following in this order.
1. User role and location
In the User settings:
Does the user have a practitioner role with the appropriate permissions?
Is the user linked to the correct location?
2. Services
Go to Menu → Clinic Settings → Services. For each relevant service and location:
Is the practitioner assigned to the service?
Is the correct appointment type selected for the location?
Is the service available for online booking?
This is a commonly missed step. A practitioner can be active in Clinicminds but remain invisible in the online scheduler if they are not assigned to the relevant online-bookable services.
3. Working times
In the Staff Planner:
Are working times entered for the practitioner?
Are they entered for the correct location?
4. Online availability
In the calendar:
Are the relevant working times opened for online booking?
Do they show the green availability line?
If this concerns a newly added practitioner, follow How to make a new practitioner available for online booking.
Internal planning and permissions
The checks above concern patients booking online. For internal staff scheduling or managing your own calendar, see Setup Guide: User Accounts.
A practitioner or beautician role makes a user bookable; it does not automatically grant Staff Planner access or permission to manage their own calendar. Adding blocks in your own calendar requires the appropriate calendar permissions. Staff Planner access requires separate permissions, and its instructions are intended for users with that access.