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How to add a note to an appointment cancellation and optionally send it
How to add a note to an appointment cancellation and optionally send it

Learn to add notes while canceling an appointment and how to review cancellation notes. Also, learn how to send this reason to a patient.

Pablo avatar
Written by Pablo
Updated over a week ago

It’s possible to cancel appointments and to mark a cancellation ‘in time’, ‘too late’, ‘by clinic’, or 'because prepayment was not made'. Besides this indication of the cancellation, it’s also possible to add a written note regarding the cancellation.

Add cancellation notes

1. Click to review the scheduled appointment


2. Choose cancel appointment

3. Indicate why or how the appointment is canceled.

4. Add additional notes regarding the cancellation.

Note: Cancellation notes are not visible to patients

Review cancellation notes

To review cancellation notes, click on the canceled appointment in the list of appointments.

Send cancellation notes to a patient

You're able to add a written note to an appointment cancellation which you can share with your patient with the cancellation e-mail. To do this, follow the previous steps to cancel an appointment.

Next, write the note in the correct text box, the box that shows "visible to patient". Remember, if you send an appointment cancellation email, this note will be shown in the text.

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