If you encounter issues with your video or audio during video consultations, you may need to adjust your browser's permissions or your operating system settings. These issues can also arise when your operating system receives an update.
Read the instructions below to learn how to enable your camera and microphone for your specific browser.
Additional Troubleshooting Questions:
What specific problem are you experiencing? In which direction is it occurring (e.g., patient to doctor, doctor to patient, or both)?
What devices and browsers are you using for the video consultations?
Have you checked the permissions for using the microphone on your device and browser?
Have you tested the microphone with another application on your device/browser to ensure it is functioning properly?
---
Feel free to modify this further if needed!