Clinicminds partnered with Stripe for secure payments.

Connect your Stripe account to start using online payments in Clinicminds. If you don’t have a Stripe account yet, you’re able to sign up during the process.
​
Note: If you do not wish to use online payments, you can skip this article. Click here to continue to the next step of our Setup Guide.

When connecting your Stripe account to Clinicminds, you can use your existing Stripe login if you already have an account. Stripe will always create a new instance for this connection.

You will see a new instance created in the top left corner of the Stripe system. You will need to go through a part of the verification process for this new instance. This is how Stripe has designed the system to keep things separated.

For more details on why Stripe is built this way, you can refer to their help center on stripe.com.

You will enter into a direct agreement with Stripe. Payments are processed by Stripe, not by Clinicminds. Clinicminds, therefore, accepts no responsibility or liability for the use of the services provided by Stripe, which include the payments handled by Stripe. Clinicminds synchronizes data with Stripe; in case of discrepancies, the data in your Stripe Dashboard prevails.

Stripe charges fees for payments, based on the payment method. Clinicminds charges a 1 % fee per transaction over the first € 800, - so you will never pay more than € 8, - per transaction. (For other currencies, there is a limit similar to €800, based on recent exchange rates.)
​
Fees will be charged directly on each transaction and you will receive a monthly invoice with the charged fees shown. These invoices will be visible in menu > app-settings > subscription.

Go to App settings > Integrations > Stripe

Read the terms carefully and click on connect.

You will be directed to the Stripe setup account window. Please follow the instructions and fill in all necessary information.

More info can be found on the Stripe help center!

Once completed, you can return to your Clinicminds account to select the payment methods you would like to accept (https://stripe.com/payments/payment-methods-guide). Also, set up the services you would like to charge for during an online booking (menu > clinic settings > calendar > services).

The clinic will receive an email in case of a failed deposit payments. When patients use a delayed payment method, like SEPA or BACS Direct Debit, payments can take several days to process. When such a payment fails, you will now receive a clear email that explains the situation and follow-up steps. (For immediate payment methods, like credit/debit card and iDEAL, the patient will be instructed to retry the payment directly, and you don’t need to do anything.)

You're able to tweak the branding on the Stripe payment window according to your own brand's needs.

To do this, log in to your stripe account (which you created when you started with this article): https://dashboard.stripe.com/settings/branding.

You can add an icon or logo in the following window and change the brand color or accent colors. The customer portal is also customizable.

If you are looking for stripe support. Go to support.stripe.com to start a live chat. See below for where to click.